Customer Representative (English-speaking) — Insurance, Lisbon

We are seeking a Customer Service Representative to join our team in Lisbon, Portugal (On-Site). This is an opportunity to be part of a global technology and services leader that supports well-known brands across over 70 countries. As a representative, you will ensure performance goals are met, focusing on operational excellence, quality, efficiency, and improvement of the customer journey. We provide full training, cutting-edge tools, and ongoing support to help you succeed. Career growth is a priority here, with about 80% of our managers promoted from within and free Learning & Leadership programs available. Responsibilities: - Handle customer inquiries and provide solutions via phone, email, or chat - Meet or exceed performance targets related to quality, efficiency, and customer satisfaction - Collaborate with team members to enhance service delivery - Maintain accurate records of customer interactions Perfil pretendido: - Fluent in English (both written and spoken) - Strong communication and problem-solving skills - Ability to work on-site in Lisbon - Prior customer service experience is a plus, but not required - Legal authorization to work in Portugal Oferta: - Competitive salary and benefits package - Full training and development programs - Career advancement opportunities in a global company - Work in a dynamic, inclusive environment We are an equal opportunity employer, committed to a workplace free from discrimination, considering candidates based on business needs and qualifications regardless of race, age, gender, religion, or other protected status. Only candidates legally authorized to work in Portugal will be considered.