Customer Service Representative (German Speaker) — Remote (Portugal)

Are you ready for a career transformation? We are a global technology and services company that drives the brands of the future. We assist well-known brands, which you use daily, in enhancing their operations through technology and integrated solutions across 70+ countries. We are consistently recognized with awards such as 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture' year after year. We are seeking a German-speaking Customer Service Representative to support Volkswagen in Portugal (Remote). In this role, you will ensure performance targets are met across all operations, meeting client expectations for operational excellence, including high standards for quality, efficiency, and customer journey improvement. Perfil pretendido: - Fluent in German (C1 level) and good command of English - Strong communication and problem-solving skills - Ability to work in a fast-paced, customer-oriented environment - No prior experience required — we provide full training - Eligible to work legally in Portugal (as per local law) Oferta: - Competitive salary and performance bonuses - Full paid training and continuous career development programs - Remote work opportunity within Portugal - Opportunity for career growth — 80% of our managers and leaders are promoted from within - Dynamic, inclusive, and supportive work environment Responsabilidades: - Handle inbound customer inquiries via phone, email, or chat in German - Resolve issues efficiently, ensuring high customer satisfaction - Meet quality and productivity targets - Contribute to process improvements and customer journey enhancement Competências pessoais: - Empathetic and patient attitude - Adaptable and eager to learn - Team player with a positive mindset We are an equal-opportunity employer, committed to a diverse and inclusive workplace. All recruitment is based on business needs and professional qualifications, without discrimination. Apply today to join over 440,000 game-changers globally who call Concentrix their employer of choice.