Customer Service Representative (French-speaking) for Volkswagen — Remote in Portugal

We are a global technology and services company that helps well-known brands improve their businesses with integrated solutions in over 70 countries. Recognized as a "World's Best Workplace" and "Best Company for Career Growth", we are looking for a French-speaking Customer Service Representative to join our Volkswagen team remotely from Portugal. Perfil pretendido: - Fluency in French (native or C2 level) - Good command of English (B2 or higher) - Strong communication and problem-solving skills - Customer-focused mindset - Ability to work in a fast-paced environment - No prior experience required — we provide full training Responsabilidades: - Handle customer inquiries via phone, email, and chat - Provide accurate information about Volkswagen products and services - Ensure high-quality service and meet performance targets - Identify opportunities to improve the customer journey - Collaborate with the team to achieve operational excellence Oferta: - Full-time contract with remote work option in Portugal - Comprehensive paid training - Career development programs (free Learning & Leadership courses) - About 80% of our managers are promoted from within - Competitive salary and benefits package - Inclusive and supportive work environment Concentrix is an equal-opportunity employer. All recruitment practices are based on business needs and professional qualifications, without discrimination. Only candidates legally authorized to work in Portugal will be considered.