Customer Service Representative (French Speaker) — Remote (Portugal)

At Concentrix, a global technology and services leader operating in over 70 countries, we partner with major retail brands to enhance their business through integrated solutions. We have been consistently recognized as a top workplace, including awards for career growth and company culture. We are currently seeking a French-speaking Customer Service Representative to join our remote team in Portugal. Perfil pretendido: - Fluency in French (C1/C2 level) - Strong communication and problem-solving skills - Ability to work independently in a remote setup - High motivation to meet performance targets - Previous customer service experience is valued but not mandatory Responsabilidades: - Handle customer inquiries via phone, email, and chat - Ensure operational excellence by meeting quality, efficiency, and customer journey improvement goals - Collaborate with the team to maintain high service standards - Follow training and use provided tools to optimize performance Oferta: - Full-time remote position based in Portugal - Comprehensive paid training and ongoing support - Access to free Learning and Leadership Development programs - Real career progression opportunities (about 80% of promotions are internal) - Being part of a global company with a diverse and inclusive culture If you are looking for a role where you can grow professionally, we encourage you to apply. Concentrix is committed to equal opportunities and a discrimination-free workplace. Please note that only candidates legally authorized to work in Portugal will be considered.