Customer Support Agent (FR/EN) – AI Industry, Lisbon

We are seeking French and English speakers to fill a Customer Operations Expert role within an international team based in Lisbon. If you have a keen interest in cutting-edge technology and the AI sector, this position offers an exciting opportunity. Our team supports users of a state-of-the-art AI platform in a dynamic, multicultural setting. Responsibilities: - Handle customer inquiries through multiple communication channels - Assist users and companies in getting the most out of the platform - Diagnose and resolve technical and operational challenges - Provide training and guidance on web-based product usage - Deliver tailored advice and solutions to meet customer needs - Collaborate with team members to address issues promptly - Prioritize customer satisfaction and aim for resolution on first contact - Uphold service quality and adhere to established standards Profile: - Native or near-native fluency in French - Strong written and spoken English; a high level is essential - Exceptional communication abilities - Strong analytical and troubleshooting mindset - At ease with digital tools and new technology - Professional, customer-centric approach - Comfortable in a high-paced work environment - High school diploma or equivalent qualification - Available to work from our Lisbon office Offer: - Experience in the fast-evolving AI and tech industry - Join a diverse, international work atmosphere - Opportunities for professional growth in customer support and tech skills - Paid training to get you up to speed - Clear pathways for career advancement - Exposure to innovative products and technologies Note: This role demands a high standard of English, both in writing and speaking. Applications without the required English proficiency will not be considered for the recruitment process.