Regional Aftersales Representative — Lisbon

BYD Group, a major high-tech multinational headquartered in Shenzhen, China, operates in IT, automotive, new energy, and rail transit, employing nearly one million people globally. At BYD Iberia, we are shaping the future of mobility as part of the world's leading New Energy Vehicle company, committed to a sustainable, zero-emission future where technology and nature coexist. In this role, reporting directly to the Aftersales Manager in Spain, you will build and maintain a strong, customer-focused after-sales service level across your designated region, supporting local dealers and dealer groups with a focus on quality and mutual satisfaction. You will play a key role in developing, implementing, and maintaining service products and after-sales propositions, ensuring correct service procedures and handling all necessary administrative tasks. Your responsibilities include acting as the primary BYD after-sales contact for the dealer network, ensuring all service procedures are correctly executed, and managing all after-sales business tasks. You will oversee the implementation and follow-up of BYD's commercial policies and standards, monitor dealer after-sales business plans and activities to meet P&A and service objectives, and secure network quality through timely training, tooling, and support materials. Collaborating with BYD HQ, you will create and implement regular performance reporting, introduce IT systems like DMS, LMS, and TIS, and ensure their deployment in each dealer and service shop. You will plan and organize dealer visits, meetings, workshops, and other regional activities, assist dealer after-sales management in enhancing customer satisfaction and experience (NPS from service), and ensure complaint resolution and VoC focus supported by call-center setup. You will also support and communicate with BYD's spare parts, technical support, and warranty teams on critical issues, quality investigations, and training, while integrating the after-sales area within BYD's overall business in Portugal, coordinating with Sales, Marketing, Dealer Network Development, Product Management, Training, and other areas. The ideal candidate holds a Bachelor's or Master's degree or equivalent experience, with 3+ years in a similar role in automotive/E-mobility within an importer or OEM. Excellent written and verbal English is mandatory; Chinese is a plus. You must have strong attention to detail, time management, accuracy, proficiency in PowerPoint, a valid EU driver's license, and willingness to travel frequently within the territory and abroad (including potential trips to China), approximately 25% of the time. We offer the opportunity to join a fast-growing, innovative global automotive company, work closely with top leadership on strategic projects, collaborate in a dynamic, multicultural environment that values proactivity, creativity, and excellence, and grow professionally within a leading organization in electric mobility. Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air—we seek talent that shares this mission and wants to make a positive impact in a diverse, dynamic team.