Online Customer Support Assistant – Rio de Mouro

We are looking for an Online Customer Support Assistant to join our team in Rio de Mouro. This role involves handling customer interactions via phone, email, and chat, as well as performing administrative tasks related to the online store. You will also manage scheduling, service follow-ups, order processing, transfers, and other operational procedures, ensuring a high-quality customer experience. Responsibilities: - Handle customer inquiries through phone, email, and chat. - Perform administrative duties linked to the online store. - Manage appointments and track service progress. - Process orders, transfers, and other operational tasks. - Ensure service quality and a positive customer experience. Profile: - Strong teamwork and collaborative spirit. - Responsible and results-oriented mindset. - Excellent communication and interpersonal skills. - Good analytical and problem-solving abilities. - Organized, autonomous, and capable of handling stressful situations. Requirements: - Completed 12th grade or higher education. - Relevant experience in customer-facing roles. - Proficiency with digital tools. - Strong organizational and prioritization skills. Offer: - Employment contract directly with Adecco Recursos Humanos. - Base salary of 970 euros gross. - Meal allowance of 10.46 euros. - Opportunity to join a dynamic and united team. Schedule: - Monday to Friday, from 10:00 AM to 7:00 PM. - Availability to work 1 to 2 Saturdays per month. Work Location: Rio de Mouro.