Customer Representative (Portuguese) – Airline Company

We are a global technology and services leader that empowers the brands of tomorrow. Our work helps well-known companies—those you interact with daily—enhance their operations through technology and integrated solutions across more than 70 countries. We are consistently recognized with accolades like "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture." As a Customer Service Representative based in Lisbon, Portugal (on-site), you will be responsible for ensuring that performance targets are achieved across all operations. You will also contribute to meeting client expectations regarding operational excellence, focusing on quality, efficiency, and improving the customer journey. We provide comprehensive training, access to cutting-edge technologies, and ongoing support to help you succeed. At Concentrix, career growth and personal development are real—approximately 80% of our managers and leaders have been promoted from within. That is why we offer a variety of free Learning and Leadership Development programs designed to help you build the career you have always envisioned. In this role, your key responsibilities will include: - Managing bookings, including alterations, cancellations, and new reservations - Handling client inquiries via inbound and outbound calls and email - Addressing customer questions about Flight Club, VIP Service, and PRM (personal reduced mobility) - Resolving issues related to claims, such as strikes, delays, and cancellations - Providing accurate, real-time information to empower customers in their decision-making - Exceeding customer service expectations to encourage positive experiences and word-of-mouth - Listening to each customer's unique situation and acknowledging their needs We are looking for someone who fits the following profile: - Proficiency in European Portuguese at a C2 level and English at a B2 level - Strong communication skills, coupled with empathy and a team-oriented mindset - Experience with GDS tools such as Amadeus, Galileo, or Sabre (preferred) - Previous experience in customer service or as a travel/tourism representative Even if you do not meet every requirement, we still encourage you to apply. We will do our best to match you with a suitable role, whether it is this one or another position. What we offer: - A competitive base salary and performance-based bonuses - A central location in Lisbon, Portugal - A referral bonus program - Fully paid training on the company and the specific project - Opportunities for career development and advancement If this opportunity feels like the right next step in your professional journey, we would love to hear from you. Apply today and become part of our winning team. We are proud to be one global team and one global company. We are committed to equal employment opportunities and a work environment free from discrimination and harassment. Our recruitment practices are based solely on business needs, job requirements, and qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family status, disability, or any other protected category under applicable laws. Only candidates legally authorized to work in Portugal will be considered.