Technical Customer Success Manager (FI/CO - SD) — Portugal

Sovos is hiring a Technical Account Manager for a full-time, remote position based in Portugal. This role sits at the intersection of customer success and renewals, focusing on enterprise clients using our solutions in SAP-integrated settings. As tax compliance becomes increasingly digital, governments gain real-time access to business data, reshaping how companies operate and grow. Sovos leverages AI-powered technology to turn compliance into a growth driver, delivering precise, real-time insights for smarter business decisions. We're not just tackling today's compliance hurdles; we're helping reshape global economies by guiding organizations through complex, fast-changing regulatory landscapes with confidence, while supporting community prosperity. AI is expanding what's achievable, empowering tax and tech professionals to make critical regulatory decisions more effectively—this is where Sovos stands out, blending intelligent technology with human expertise to keep customers ahead of change. If you don't meet every criterion, don't worry; we prioritize hiring exceptional people over perfect resumes, focusing on your potential here rather than your past roles. In this position, you'll act as the trusted technical advisor for enterprise customers in SAP environments, overseeing governance, coordinating cross-functional efforts, and ensuring operational stability and long-term value from our platforms. Your key responsibilities include: acting as the main technical and primary contact for assigned accounts, owning the technical account plan, and converting business needs into clear priorities and action plans; leading recurring governance activities like operational reviews, case reviews, account health checks, and quarterly business reviews to keep alignment and proactive engagement; coordinating technical projects, deployments, and go-lives with customer and internal teams, ensuring readiness, documentation, and communication are aligned through testing, launch, and stabilization; serving as escalation coordinator for your accounts, maintaining clear stakeholder communication, driving ownership and next steps, and supporting timely resolution; analyzing support trends, product usage, and customer feedback to spot risks, optimization opportunities, and preventive measures, partnering with Support, Product, Engineering, and Customer Success for coordinated outcomes; applying working knowledge of SAP environments (ECC and S/4HANA) to support technical discussions, document data flows between SAP and Sovos solutions, and identify SAP-dependent risks early; delivering customer enablement, technical workshops, and training on solution usage, integrations, and best practices, while keeping accurate documentation of customer environments; and using AI tools and productivity platforms to improve documentation quality, streamline meeting prep, enhance analysis workflows, and cut time on repetitive tasks. To succeed, you should have solid experience in customer implementations, technical support, professional services, technical account management, or a similar customer-facing technical role, with proven ability to manage moderately complex projects and escalations independently. Working knowledge of SAP technologies, including ECC and/or S/4HANA, is required, along with the ability to discuss SAP integrations, data flows, APIs, IDocs, middleware, and common dependencies with technical stakeholders. Experience in FI/CO—covering financial accounting, General Ledger, Accounts Payable, Accounts Receivable, Controlling, financial reporting, and tax-related processes—is essential. Experience in SD, particularly order-to-cash processes like sales orders, deliveries, billing, credit notes, returns, and customer invoicing, is highly valued. Additional experience with SAP MM (procure-to-pay processes such as purchase orders, goods receipts, and invoice verification), Business Partner (BP), SAP DRC, SAP Integration Suite/CPI or PI/PO, and SAP Activate or S/4HANA migration methodologies is highly desirable. Strong planning, organization, prioritisation, communication, and stakeholder-management skills are crucial, with the ability to explain complex technical concepts clearly to both technical and business audiences. Fluency in Portuguese for customer engagement in Portugal and Brazil, and English for internal collaboration and documentation, is required. Comfort with AI-assisted workflows and productivity tools to enhance documentation, analysis, and coordination efficiency is expected. Due to client contractual obligations, the successful candidate must clear a background check upon hire. Our hiring process is transparent and comprehensive, including: a pre-employment assessment designed to reduce bias and give every applicant a fair chance; a video interview to meet as many qualified candidates as possible and learn about you beyond your resume; a meeting with a recruiter to discuss the role, your experience, and your goals; and live interviews with the hiring team to explore the day-to-day work and meet your future colleagues. At Sovos, we offer tools to enhance your life both inside and outside work, including global mentoring programs, AI tools and technology from day one, continuous learning and development, language learning support, a global employee recognition platform and programs, global parental leave policy, company-paid health insurance, life insurance, personal accidents insurance, meal allowance, a flexible benefits platform, generous annual leave plus additional company days, and 13th and 14th month allowances. Sovos is an equal opportunity employer committed to fostering diversity and providing equal employment opportunities to all applicants and employees, without discrimination based on race, colour, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law. All employees are encouraged to bring their whole selves to work. Sovos is transforming tax compliance from a business requirement into a force for growth. Our flagship product, the Sovos Compliance Cloud platform, helps businesses identify, determine, and report on every tax obligation globally. We process nearly 20 billion transactions annually, supporting compliance strategies in over 150 countries. More than 100,000 customers—including half the Fortune 500—trust Sovos' tax and regulatory expertise and seamless integration with their business applications. Learn more at sovos.com. Ready to make your move? We'd love to hear from you. Use the Apply button at the top of this page to submit your application. This is a remote position. © Sovos 2026. All rights reserved.