Head of Operations — Lisbon

A leading global banking group is establishing a new operational hub in Lisbon and seeks a Head of Operations to lead its setup and growth. This role combines strategic oversight with hands-on management, ensuring alignment with group standards and regulatory requirements. Responsibilities include: coordinating with international headquarters; overseeing daily operations for efficiency and compliance; managing operational incidents and driving process improvements; defining and executing talent strategy (recruitment, development, team management); supervising outsourcing partners to meet SLAs and quality standards; implementing operational controls, risk management, and continuous improvement; monitoring KPIs to support decision-making; coordinating internal and external audits; fostering a culture of excellence and integrity. To succeed, you need at least 10 years in banking operations, with 5+ years in a senior management role in an international setting; solid knowledge of risk, operations, and regulatory frameworks; strong leadership, communication, and stakeholder management skills; experience in operational transformation and process improvement; fluent English (French is a plus).