Collections Agent (FR/EN) — Miraflores, Algés

We are seeking a French-speaking Collections Agent to join our team in Miraflores, Algés, under a hybrid work arrangement. This is an excellent opportunity for someone with cash collection experience who thrives in a multicultural environment and is looking to advance their career. Responsibilities: - Oversee a client portfolio in an international context. - Follow up on overdue accounts and ensure payments are made on time. - Address customer concerns and escalate them to the appropriate subsidiaries. - Obtain missing accounting details via phone or email. - Negotiate tactfully and reinforce company policies. - Keep precise records of all interactions and complaints. - Propose solutions for account-related issues. - Foster strong relationships with internal teams (SSC and subsidiaries) and external clients. Profile: - C1 level in French. - B1 level in English. - Advanced proficiency in Excel and SAP. - At least 3 years of experience in cash collection or similar roles (shared service center experience is a plus, but mandatory). - Solid finance knowledge and meticulous attention to detail. Offer: - Hybrid work model. - Working hours: Monday to Friday, 08:00–17:00. - 40 hours per week. - Base salary: €1,200. - Meal allowance: €9.60 per day. If you are ready for this challenge, apply now and become part of an international team!