Assistant Reservation Manager — Portugal

We are seeking an organized, service-oriented, and detail-focused professional to fill the role of Assistant Reservation Manager. This position supports the oversight of all reservation activities, delivering an outstanding guest experience from the first interaction. The successful candidate will have excellent communication skills, meticulous attention to detail, and a genuine enthusiasm for hospitality. In partnership with the Reservation Manager, Restaurant Management, and the Host Team, this role helps maximize restaurant capacity, keep accurate guest profiles, and ensure smooth coordination across front-of-house departments. Responsibilities: Support daily reservation operations and booking system management. Respond to guest inquiries via phone, email, and online reservation platforms professionally and promptly. Keep precise guest records, preferences, VIP profiles, and special requests. Contribute to table allocation strategies to optimize restaurant occupancy without compromising service quality. Collaborate with the Host, Reception, and Management teams to ensure seamless guest flow. Monitor waitlists, cancellations, and last-minute changes to reservations. Help train and supervise reservation and host staff when needed. Ensure compliance with company standards, policies, and luxury hospitality protocols. Prepare daily reservation reports and provide operational insights to management.